We are saddened to let you know that Green is ceasing to trade.

Green Supplier Limited in administration (“the Company”)

On 27 September 2021 Ofgem transferred the Company’s customers to Shell Energy as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with Shell Energy supplying energy to all customers from this date. The Company ceased supply of energy from 27 September 2021.

Following completion of the Ofgem regulatory process, Jonny Marston, Mark Firmin and Paul Berkovi of Alvarez & Marsal Europe LLP have today, 30 September 2021, been appointed as Joint Administrators to the Company.



A message to customers



You have now transferred to your new supplier. If you have any queries, please contact your new supplier on:

Email: green@shellenergy.co.uk
Telephone: 0330 094 5804

Please can all customers provide meters readings in the normal way as at 27 September 2021. If you have not been able to take a reading on the date of the transfer to your new supplier, please send the next available meter reading and the date it was taken. This will be important to ensure a smooth transfer to your new supplier.

It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.

All customers will be contacted in due course by Green Supplier Limited in administration regarding your final bill from the Company and settlement of any outstanding balances.

Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem.

We also attach a link to the Ofgem statement that has been issued with regards to the current situation and your new supplier.

https://www.ofgem.gov.uk/publications/ofgem-appoints-shell-energy-take-customers-green-supplier-limited

Attached is a set of frequently asked questions to provide further guidance. This should be read in conjunction with the frequently asked questions issued by Shell Energy.

The affairs, business and property of Green Supplier Limited in administration (“the Company”) are being managed by Jonny Marston, Mark Firmin and Paul Berkovi (“the Joint Administrators”) who act without personal liability.



Customer FAQs



As a customer what do I need to do?

Should I take a meter reading?

What happens if I have a debit balance?

What happens if I have a credit balance?

What do I do if I disagree with the balance on my statement?

What will happen to my Direct Debit?

What will happen if I’m already in the process of switching supplier?

What happens if I have already switched supplier?

What happens if I’m moving to a new house?

What tariff will I be on with Shell Energy?

Who can I contact for additional information?

What do I do if there is something wrong with my gas or power supply?

What do I do if there is a power cut?

Will my gas or power supply be cut-off?

What will happen if I can’t pay my bill?